Complaints Categories

Electronics Complaints

I bought a used Alienware M14x that was less than a year old and within a few days of owning it I was forced to contact customer care because of dead pixels in the screen. I sent it in for repair and was told that they could not repair it so instead the computer would be replaced. After a long wait, I received a refurbished Alienware 14 as a replacement. This computer was in poor condition strait out of the box. It had a chip out of the metal cover of the lid. Seeing the condition of the...

Category : Electronics

(0) Replies

Country : United States

June 24th 2013, we EFT’ed R9 498 into Matrix’s bank account to purchase a HP Laptop and Printer. After paying for the equipment we had to wait a week for it to come to the Matrix Branch in Fourways. A week later we were contacted to come and collect the equipment. We used the laptop for about a week when we started noticing a blue screen appearing. Because we aren’t computer experts, we assumed that it was something that we caused. We then asked our IT technician to see if he can...

Category : Electronics

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Country : South Africa

Our vacuum wouldn't turn on after running in another room, and switching outlets. My wife dropped it off for repair since naperville vacuums is listed on Electrolux's website as an authorized sales/service center. She got a call back after about a week, and George the owner said it had some bad components and wasn't worth fixing. He stated they can give a credit, and offered to sell her a new unit. She said she would come in to check out some new units. I didn't see how it was...

Category : Electronics

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Country : United States

They sent me broken merchandise and are refusing to refund.

Category : Electronics

(0) Replies

Country : China

Bought a Visioneer Xerox Travel Sacnner 100 mobil through a link website to this. Just opened it, with a receipt and "100% satisfaction guaranteed". Refund policy and warranty no where to be found. The scanned image turned out to be black, all black. I called in and this lady sounded like 18yrs old told me can't return because there was a 24 days return policy? and 3 months warranty? bull. There wasn't any with the package I received! Don't buy from this company! if something wrong, you...

Category : Electronics

(0) Replies

Country : United States

bought a tv here - big mistake, I was lied to about what the tv could do, I was told it is imperative to purchase bluray of same make of tv, so I did, when they came to install - they did not know how to set up the sharp bluray, so without my knowledge, they swapped it out for some other brand. Within weeks I had constant problems with the tv, but they would never trouble shoot over the phone, and told me if they came to my house there would be a service charge. After 6 months of constant...

Category : Electronics

(0) Replies

Country : United States

On May 22nd, I paid a paypal invoice sent to my email from Richard Walsh himself for the amount of $39 USD for the purchase of Ensoniq 2.40 Eproms. As of October 14th, 2012 I still haven't received the Ensoniq 2.40 Eproms I paid for on May 22, 2012. This is should've taken 1 to 2 weeks at the most not 5 months. I've been waiting patiently for these eproms but so far nothing no refund or merchandise. My emails are not replied to, customer service is atrocious, they sceen their callers....

Category : Electronics

(0) Replies

Country : United States

I just was scammed by Hongkong Kinglone Elec-Tech Co., Ltd they used the plan to use brand cards and under value invoice and then they told me that goods had been caught by HK customs, i ordered 5, 000 pcs micro sd after get a sample order and check quality. They made me wait a lot of time and said that got out the goods and resend to me. now they sent 5, 000 pcs of cards defective, fake and cheat, only 12, 5mb capacity. such as the first comment, Please everyone around the world don`t make...

Category : Electronics

(0) Replies

Country : China