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DHL Complaints - DHL Unprofessional, Dissatisfying and Disappointing

DHL customer service looks like they can't provide accurate information, nor provide consistent pricing information, and I've lost my time, money and passed through a very unpleasant moment, because of this.

This is my complaint. It's not the first time I have some type of issue with this company. This is the first time a place a complaint.

To DHL customer service: Your service is poor, inaccurate, and unprofessional.

I've to say I'm disappointed and angry with your customer service. I wanted to send some personal documents to Cuba, and called yesterday to your customer service number, they told me that I could only make this operation personally from your Miami center, with an additional sub charge of $60. Being so far (3 hour drive one way) from my address, I wanted to confirm this, and entered the chat on your page. In the chat I was told I could do this operation from the Ft Myers center. I asked if they where certain, and they told me yes. So today, I went to that location
(about 1 hour driving one way) and when I get there, the person attending at the desk, told me they could not do it, that it needed approval from DHL, and a sub charge of $100. (sorry they did this to you, he said) Well, your customer service looks like they can't provide accurate information, nor provide consistent pricing information, and I've lost my time, money and passed through a very unpleasant moment, because of this. Very unprofessional, dissatisfying and disappointing.

I'll never use your service ever again, and will recommend to everybody I can to not do any business you you.

Good day.

The service center address for the provided zip code is 10089 Amberwood Road SE, Fort Myers Florida 33913,
and the working hours are Monday - Friday 9:45 AM - 6:30 PM .

Transcript of the Chat session follows:

Chat Copy:

Chat InformationPlease wait for a DHL Chat Specialist to respond.
Chat InformationYou are now chatting with '???'
???: Welcome to DHL Live Chat. How may I assist you today?
you: Hi, I'm in (...) FL USA, just called about sending some documents for (...) in Cuba, I was told I can do it only from a main DHL center,
they told me a Miami address, just want to confirm the information and if you can give to me the center address
???: I will be glad to assist you.
you: Thank you
???: Please let me know with the area zip code.
you: my address zip is (...)
???: Thank you for providing the information.
you: Is the city of (...) County
???: Please give a moment while I check the information.
you: Ok, thank you
???: Thank you for your patience and understanding.
you: No, problem, I'll wait, thank's
???: The service center address for the provided zip code is 10089 Amberwood Road SE, Fort Myers Florida 33913, and the working hours are Monday - Friday 9:45 AM - 6:30 PM .
???: You're welcome. Is there anything else I can help you with?
you: Are you certain I can go there and send this documents to Cuba from that location? It will be better for me than to drive to Miami.
???: Yes, you can ship that shipment to Cuba from that location.
you: Ok, I glad to hear that, it's a lot closer than Miami, thank you very much
???: Thank you for contacting DHL Customer Support. We are pleased that we were able to assist you.
Please click on the 'Close' button in the upper right hand corner of the window to end the chat session
and we encourage you to fill out the Customer Survey Form. Your feedback will help us improve the customer experience.
Chat InformationChat session has been terminated by the site operator.

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