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Vivint Home Security Complaints - No repairs provided and pay monthly for service

I have been requesting repairs of my 2 door locks, which they installed, for 1 month with still no results. I have called at least 7 times and am still waiting on a date. We pay monthly for this home security service and I feel that functioning door locks should be a priority. I have spent hours on the phone not to mention the 5 times I have been locked out of my own home. I am NOT getting the services I pay for.

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