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BTA First Travel AG Complaints - Should not be trusted with travel plans!

A mistake was made by someone working for this travel agency, which caused the traveler to pay extra fees, stress and time at the airport to fix their mistake. Not cool when one is traveling to another country where they don't speak the language! When the main office in Steinhauser was contacted to ask for reimbursement of the fees, an employee, Martin S., stated that "the final resonsibility is the travelers". Nice!@!'
Experience with this travel agency definitely does not match its slogan of "trusting the professionals".

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