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ezStorage 8314 Liberty Road, Randallstown, MC Complaints - Theft Without Force

Do not use ezStorage, located at 8314 Liberty Road, Randallstown, MD, unless you take pictures, and itemize every thing you store in the facility.

I moved items there, upon moving out discovered missing items. Advised site manager, and met with District Manager. Comppared the pictures they take when opening a unit for late or nonpayment. Late in my case. Our ezStorage had three shots to show me, (Mike the District Mgr.). One not of my unit, which I stated one was not of my unit/property. We comppared pictures what I took on paying my bill, and their staffperson removing the lock, for me to replace did not match.

Their position no one else entered your unit, and it only took us serveral seconds to cut lock, take pictures and close.

Advised no one else had a key, or entered by unit. Gate does not show me entering since I had relocated and not in area. A piece of equipment, a non clothes item, approximate weight of one cinder block, in a heavy duty landscapers bag, gone. Not in a box, carried by handle.

Professional outfit, large purple canvas laundry bag, just items gone, not to mention what I haven't discovered relocated to a closer unit. But the shredder gone, the basket was there, but the head and any other easily selected items are gone.

So, received a call today from the VP of Operations, stated she had all my paperwork, (which included an incident report, police report and picture) you do not have a claim. She stated. So who is the insurance company? Not named in the paperwork given at the time of rental, and as the renter you are not able to contact, it goes through the suspects controll. I paid to be rifled and have theft selection without force.

BEWARE, UNLESS YOU ARE CHRONICLING EVERY ITEM, DO NOT, I REPEAT DO NOT RISK IT!!!!
WOLVES IN SHEEP'S CLOTHING.

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