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Verizon Wireless Complaints - Verizon Wieless Bad Service

They sent me a bad phone and I have a 14 day trial period and they wanted to do a test on phone,and didn't want to send a new phone,bad customer service,they would tell they would call back in a couple days to see if the device was working better and never called back.This has gone on for 4 years. Also drop calls and dead area's

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